It can take up to two weeks for the Play Store or the Apple App Store to send you your original receipt. We know it is super confusing… but we promise you were only charged one time.
We are super responsive to emails. Please send an email to Info@DaVinciEyeApp.com, use the email button in the app, or fill out the contact form on the bottom of this page.
There are 3 dots in a circle next to the follow button on a person’s profile. There are also 3 dots in a circle next to the heart on every image. Press those 3 dots and then press report.
The number one reason for offline mode is that you are behind a firewall, you do not have connection to the internet, or you live in a country where our servers don’t work. Unfortunately, if this is the case, you cannot take advantage of things like lessons, or the social features in the app. However, you are still able to use all of the drawing features, AR mode, Classic Mode, timelapse recordings, etc.
Go to the Feed tab, located at the bottom right corner of your screen. At the top of the Feed tab you can switch between viewing drawings and user-submitted inspiration. Press the camera icon on the image then press Draw Now.
AR stands for Augmented Reality. Your phone will anchor the image you want to draw to an object in the real world. This means that you can move your phone around and you don’t have to worry that your drawing will be messed up. As long as you anchor is in the same place you can instantly resume drawing or paintings without having to place your image back in the same spot.
Because AR mode uses a ton of processing power it doesn’t work on all devices. If we enabled it for devices like the iPhone 7 we would have all 1 star reviews! Here is a list of iOS devices we know it works well on:
– iPhone 8 and newer
– iPad Mini 5th Generation and newer
– Ipad Air 2019 and newer
– iPad Pro 3rd Gen (Any pro made after 2018) and newer
For Android, AR mode is available in version 3.1. We recommend using higher end phones with Android 10 or newer.
Classic mode does the same thing as AR mode but you have to keep your phone in place. If you move your phone on purpose or by accident you have to reposition your image back on top of where you were drawing. This can be an advantage or disadvantage depending on your situation.
It is still there! It is one of our favorite features. Now when you start a drawing press tools, then breakdown, then turn on the breakdown switch and it brings you back to the old step by step mode screen.
Still have questions? For more info, check our DVE User Manual or send us an email below, we would be glad to help!
