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Q: Do I need two subscriptions to use this app?

A: No you only need one subscription. When setting up your second device press the “Restore Purchase” button and the device will be given full access to Mural Maker.

Also, if you are using someone else’s phone or tablet, you do not need to have the Mural Maker pro to use the Camera Device screen for unlimited time.

 

Q: The stream is very delayed, how do I fix this?

A: The camera stream should have very little noticeable delay, and there is a special way to setup the app for a super fast connection.

For the optimal setup go to your phone’s control center by following these instructions:

  • For devices with a home button: you need to swipe up from the bottom of the screen
  • For devices without a home button: swipe down from the top right corner of the screen

If you are having trouble finding the control center check out these instructions from Apple:

https://support.apple.com/en-us/HT202769

Then press on the wifi button as shown below. You want it to be white and not blue.

This disconnects you from your wifi network but does not turn your wifi off. As a result the two devices will connect directly with each other. Once both wifi buttons are white you can go back to Mural Maker and get to drawing!

****Do not turn off your wifi by going to your phone’s settings, only use the control center***

This will turn off your wifi completely and the app will not work.

Why does this work? I know the above sounds counter intuitive but… for the fastest connection, the app works best when not connected to your local wifi network!

The reason is that a wifi router acts as a middleman between your 2 devices and drastically slows things down.

Not good: iPhone -> Router -> iPad

When your devices are both disconnected from wifi they will create their own network directly with each other instead of trying to go to your router first.

Great: Phone ->  iPad

If you are still having connection issues then please reach out to us using the contact form at the bottom of this screen. We usually respond super fast!

 

Q: My devices will not connect

A: Go to your phone’s Settings > Scroll down to Mural Maker > Turn on Local Network

 

Q: How do I resize or move my image?

A: Press the “Move” button

 

Q: Should I use Mural Maker or Should I use Da Vinci Eye?

A: The answer to this question is pretty simple.

  • Am I planning on using a pencil?
  • Am I drawing on a flat horizontal surface?
  • Can I see my painting as a whole without taking several steps back?

If the answer is yes to any of these questions, then Mural Maker is most likely not for you and youshould use Da Vinci Eye.

Mural Maker is specifically meant for very large pieces, usually for more advanced artists, and in situations where you can’t have a TV or Monitor in front of you, or you are working outdoors.

In general the idea behind Mural Maker is a little bit different than Da Vinci Eye. Da Vinci Eye lets you draw super fine details while Mural Maker serves as a second set of eyes for you. For Da Vinci Eye, a super high resolution is necessary, for Mural maker a super high resolution is not needed. We trade the resolution for the ability to capture a wider view.

Mural maker is great transferring outlines to large surfaces, and its great for comparing color values, but it is not meant for ultra fine details.

If you think about it… if you are drawing a picture of a face on an 8.5 x 11 piece of paper, a pencil stroke is pretty big relative to the size of the whole drawing. If you wanted to draw someone’s eye you need to get in there and see the fine details because the person’s eye is only an inch big at most.

If you are making a mural sized painting, a pencil mark will not be seen from someone looking at it from 6 feet away, it is an insignificant mark.

For a mural sized painting of a person, an eye, is going to be 1 foot wide instead of an inch. instead of using a pencil to mark out where the paint should go you would use a piece of charcoal. Standing 6 ft away from your painting you would still be able to see the charcoal mark you won’t be able to see a pencil mark.

Along those lines, being able to see your painting where it is meant to be viewed, for example with these pieces roughly 6 to 10 feet away, while you are painting it is huge. You can be in two places at once.

 

 

Still have questions? Contact Us!

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