If you have a web-based subscription (this means you found the app by taking an online quiz), please contact us at info@davincieye.com to request a refund and we will process it right away, no questions asked!
Android Users:
If you made the purchase in the past couple of days you can get a refund directly from Google Play if it’s longer than a couple of days no worries we can refund you directly. To get a refund from Google Play you can use this link:
If your request for a refund is denied or you are past the days allowed to request a refund please send us an email through the app or via the contact form below with your order number that starts with GPA. This order number is usually emailed to you after your purchase.
Video instructions on how to login or follow the steps below:
If you already signed up for an account and are not automatically logged in:
Press the ≡ button on the top left corner of the Home screen
Press “Log in / Create Account” (if you do not see this option, this means you are already logged in!)
Then make sure to press the “Login” tab (By default, you will be in the “Sign Up” tab)
Enter your email. Please use the same email you used to purchase the app.
Press “LOGIN”
A message will pop up confirming that an email has been sent with your login link.
Please open the email immediately as the link expires within 5 minutes. If you do not see the email, please check all your Spam folders. If you still cannot find it, please email us at info@davincieye.com
Click the purple button that says “Login on this device”, then press “Safari”, then “Open” when it asks to open in Da Vinci Eye.
You will now see a screen that you have been successfully logged into the app!
Reporting offensive, abusive, or copyrighted content
There are 3 dots in a circle next to the follow button on a person’s profile. There are also 3 dots in a circle next to the heart on every image. Press those 3 dots and then press report.
The number one reason for offline mode is that you are behind a firewall, you do not have connection to the internet, or you live in a country where our servers don’t work. Unfortunately, if this is the case, you cannot take advantage of things like lessons, or the social features in the app. However, you are still able to use all of the drawing features, AR mode, Classic Mode, timelapse recordings, etc.
Go to the Feed tab, located at the bottom right corner of your screen. At the top of the Feed tab you can switch between viewing drawings and user-submitted inspiration. Press the camera icon on the image then press Draw Now.
AR stands for Augmented Reality. Your phone will anchor the image you want to draw to an object in the real world. This means that you can move your phone around and you don’t have to worry that your drawing will be messed up. As long as you anchor is in the same place you can instantly resume drawing or paintings without having to place your image back in the same spot.
Because AR mode uses a ton of processing power it doesn’t work on all devices. If we enabled it for devices like the iPhone 7 we would have all 1 star reviews! Here is a list of iOS devices we know it works well on:
– iPhone 8 and newer
– iPad Mini 5th Generation and newer
– Ipad Air 2019 and newer
– iPad Pro 3rd Gen (Any pro made after 2018) and newer
For Android, AR mode is available in version 3.1. We recommend using higher end phones with Android 10 or newer.
Classic mode does the same thing as AR mode but you have to keep your phone in place. If you move your phone on purpose or by accident you have to reposition your image back on top of where you were drawing. This can be an advantage or disadvantage depending on your situation.
It is still there! It is one of our favorite features. Now when you start a drawing press tools, then breakdown, then turn on the breakdown switch and it brings you back to the old step by step mode screen.
Still have questions? For more info, check our DVE User Manual or send us an email below, we would be glad to help!
